Case Studies
Case Studies
Fixing a Broken Login Flow Before It Hit Hundreds of Daily Users
Initial testing showed 100% failure in a new SMS authentication flow. A unique redesign resolved the key usability issues and enabled successful login for all test participants.
SaaS
Complex User Flow
Usability Testing
Fixing a Broken Login Flow Before It Hit Hundreds of Daily Users
Initial testing showed 100% failure in a new SMS authentication flow. A unique redesign resolved the key usability issues and enabled successful login for all test participants.
SaaS
Complex User Flow
Usability Testing
Redesigning a Medication Tracker to Better Fit Real Patient Use Cases
An initial API pulled incomplete patient data into a medication tracking feature. A redesign was needed to allow users full editing capabilities to match real-world use cases.
SaaS
Quantitative Analysis
User Research
Redesigning a Medication Tracker to Better Fit Real Patient Use Cases
An initial API pulled incomplete patient data into a medication tracking feature. A redesign was needed to allow users full editing capabilities to match real-world use cases.
SaaS
Quantitative Analysis
User Research
Improving How Users Navigate and Understand Their Appointments
Through data audit and discovery, I translated EHR constraints and stakeholder needs into a patient friendly appointments hub with a variety of features.
SaaS
Complex Data
Stakeholder Alignment
Improving How Users Navigate and Understand Their Appointments
Through data audit and discovery, I translated EHR constraints and stakeholder needs into a patient friendly appointments hub with a variety of features.
SaaS
Complex Data
Stakeholder Alignment
UI Design for Internet Sharing App
An innovative app and approach for taking advantage of unused internet from people's devices. It differs from others because of its simplicity, functions, and ways to earn extra money.
SaaS
Complex User Flow
Usability Testing
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
SaaS
Complex User Flow
Usability Testing
UI Design for Internet Sharing App
An innovative app and approach for taking advantage of unused internet from people's devices. It differs from others because of its simplicity, functions, and ways to earn extra money.
SaaS
Complex User Flow
Usability Testing
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
SaaS
Complex User Flow
Usability Testing
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
SaaS
Complex User Flow
Usability Testing
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
SaaS
Complex User Flow
Usability Testing
Enhancing Mobile Banking App Usability
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
SaaS
Complex User Flow
Usability Testing
Process
Aligning the team is critical to a product’s success. Using a Double Diamond approach, I place strong emphasis on the conceptual stages—collaborating with stakeholders to identify business needs, build shared understanding, and move toward design solutions with clarity and purpose.
01
Discover
Exploring the nuance of a problem is the first step in shaping a concept. I collaborate closely with stakeholders and developers to identify constraints and conduct user research that reveals true needs.
Define
Clarity, alignment, and simplicity are essential to building solutions that last. With the entire team aligned, we move forward with confidence toward a focused direction.
02
Develop
I define the experience, test and refine design concepts, and evaluate how each decision shapes behavior and impacts the overall experience.
03
Deliver
Thorough documentation ensures nothing is left to chance. Development is supported through detailed reviews and collaboration, enabling a smooth transition into production.
04
Process
Aligning the team is critical to a product’s success. Using a Double Diamond approach, I place strong emphasis on the conceptual stages—collaborating with stakeholders to identify business needs, build shared understanding, and move toward design solutions with clarity and purpose.
01
Discover
Brainstorming sessions in order to take their needs and company goals into account. Define the scope and objectives of the project and lays a fundamental foundation for everything that comes after.
Develop
Define the user experience, test and evaluate design concepts, and analyze how your designs will inform behavior and effect the experience of the user.
03
Define
Gather additional information about the ideal client, market opportunities and design sprint. Getting direct feedback from users themselves through user surveys and field activities.
02
Deliver
Determine design patterns, elements of template pages, different framework options, and work with developers to test design functionality.
04
Process
Aligning the team is critical to a product’s success. Using a Double Diamond approach, I place strong emphasis on the conceptual stages—collaborating with stakeholders to identify business needs, build shared understanding, and move toward design solutions with clarity and purpose.
01
Discover
Exploring the nuance of a problem is the first step in shaping a concept. I collaborate closely with stakeholders and developers to identify constraints and conduct user research that reveals true needs.
Define
Clarity, alignment, and simplicity are essential to building solutions that last. With the entire team aligned, we move forward with confidence toward a focused direction.
02
Develop
I define the experience, test and refine design concepts, and evaluate how each decision shapes behavior and impacts the overall experience.
03
Deliver
Thorough documentation ensures nothing is left to chance. Development is supported through detailed reviews and collaboration, enabling a smooth transition into production.
04
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