Redesigning a Medication Tracker to Better Fit Real Patient Use Cases
SaaS
Quantitative Analysis
User Research
A Major Client Onboarding Creates a Systems Breakdown
During a major client onboarding, thousands of new users entered the HealthPrize platform while a newly integrated API imported their medications from their healthcare provider. The incoming data was often outdated, incomplete, or inaccurate, and the interface did not give users a way to correct it themselves. This mismatch between the system and the UI quickly led to user frustration, preventable platform abandonment, and a spike in support requests.
Patient Concerns
Users are unable to edit their imported medication list in the UI, leading to abandonment.
The UI assumed all medications were taken daily, weekly or monthly, which did not match how medications were prescribed
It was not possible to fix your medication
System Issues
The system relied a strict, one-way API
Imported data came from insurance providers, and lacked checks for recency or relevance
Medication doseage was missing
Taking a Moment to Step Back and Understand Our Users
It was clear during that a redesign was necessary for the UI that didn't meet basic usability needs, and needed to happen quickly. This was an opportunity to do some research on how HealthPrize users were, and what they needed in a medication tracking feature. I balanced qualitative research with a quantitative survey to discover more.
Qualitative Research:
5
User Interviews
30-minute deep-dives with patients aged 50–80 t
4+
Meds Per Patient
Interviewees were all taking at least 4 medications, and all were concerned with safety.
1
Support Team Audit
A comprehensive review of the "brunt of the issue" through the lens of customer suppo
Quantitative Survey:
80+
Survey Responses
Total feedback gathered via HotJar to quantify qualitative findings
60%
Desire More Info
Patients who explicitly wanted detailed medication and interaction information
80%
Want Curated Lists
Users who prioritized maintaining a clear, self-curated overview of their medications
Research Indicated:
Participants were less interested in using daily reminders on a web platform then we thought. However they loved the idea of having a clear list and overview of medications. Multiple interviewees had 4+ medications
Interviewees all expressed a high degree of concern about taking medications safely, considering possible interactions from multiple prescriptions, varying instructions for dosage
Confidence came from understanding dosages, instructions, and interactions—not from notifications
This highlighted a unique opportunity: providing confidence in our users by helping them safely manage their medication load.
Restoring Patient Confidence: Bridging API Gaps and Aligning to Clinical Standards
To address outdated medication data appearing in user profiles, the feature needed to give users full control to edit existing medications, correct inaccurate information, and add new entries. The original interface also failed to reflect the range of real prescription dosage and frequency variations. After researching clinical prescribing standards and existing medication tracking apps, I developed a comprehensive set of dosage and frequency options and structured them into two primary flows that enabled complete medication management.
Add a Medication Flow
Users are able to select four medication frequencies: Daily, As Needed, Certain Days & Every Other Day. Doseage types are accounted for, and the form will have a "predictive search" which will help users with the names of their medications, which can have difficult spellings.
Edit Medication Flow
Editing a medication provides full control of medication strength, dosage, frequencies, expected refill dates and the shape and colors of medications.
Key Improvements Grounded in User Research
User interviews revealed that safety, clarity, and control over medication data were top priorities for patients managing their prescriptions. The redesigned tracker focused on addressing these concerns by making medication information easier to understand while giving users the ability to keep their records accurate and up to date.
Key Design Improvements
Users can view potential interactions between medications (taking medications safely and avoiding interactions was a major concern)
Users can view generic prescription information
The UI now accurately matches how medications are prescribed and provides flexibility ("as needed" medication is now covered)
Users can fully edit their medication list to ensure it is current
